The problem
If reviews are sliding, the GM is underwater, or nobody can explain why labor is 38%, another weekly meeting is not the answer. Troubleshooting is a floor job.
Management & turnaround
When the room is slipping, get someone in it.
Staffing, inconsistent service, reviews, sales, management gaps, operational breakdowns. Hands-on support. Not a memo.
What Smooth does
We get in the building, watch service, read the numbers against what we just saw, and rebuild the operating reality with the team that's already there. We develop managers who can run a pre-shift, hold a standard, write a schedule, and close a Saturday. When the issue is the person in the role, we say so.
What you receive
Accountability that survives the consultant leaving. And if you're about to scale, a location one that is actually a system, not a personality.
Also
Breweries & Taprooms
Production knows beer. We build the hospitality side: service, labor, events, and a taproom that actually runs.
Hotels
F&B that feels like a real restaurant, not a hotel outlet. Lobby bars, breakfast, banquet, and service culture.
Management & Turnaround
When the room is slipping, or you're about to grow, we get in, diagnose, and rebuild how the place actually runs.
Restaurants, Venues & More
Bars, event spaces, independents, groups, first-time owners. If guests sit down, we can help.
Tell us about the business.
Phone and email. We read every inquiry.